T&Cs | A 2 B

ABOUT US

A2B engages directly with individual franchised driving instructors, who are self-employed and act in their own capacity as franchisees of A2B under the terms of a franchise agreement between A2B Driving School and the instructor. The contract for driving tuition is solely between you and your instructor.

LEARNER DRIVER – TERMS AND CONDITIONS

In order to have driving lessons you must:

Be aged 17 or older (16 or over if disabled)
Hold a driving licence that is valid for the UK (provisional, full or an appropriate foreign licence)

It is your responsibility to provide your instructor with proof that you have a valid licence to drive before the commencement of your first driving lesson. If you fail to provide this proof, your instructor is entitled to refuse to conduct the driving lesson but may still charge you for such driving lesson.

PAYING FOR LESSONS

PAYING YOUR INSTRUCTOR DIRECTLY

You pay for lessons by paying your instructor directly without involving A2B. Your instructor will confirm which payment methods they can accept. When you pay your instructor directly you should obtain a receipt. A2B does not accept any responsibility for any payments you make directly to your instructor.

PRE-PAYING WITH YOUR INSTRUCTOR

Your funds will be held by your instructor;
Your funds held by your instructor will only be used to pay your instructor on a lesson by lesson basis once each lesson has been delivered to you;
Payment used from your funds to the instructor for lessons will only be made in circumstances where you have not raised a dispute in line with the policy detailed below;
In the event of a query or dispute about any aspect of your driving lessons or your instructor, you should contact A2B within 72 hours and we will endeavour to resolve the issue promptly.

REFUND POLICY

If you decide you no longer wish to have driving lessons with your instructor, they will refund any funds remaining in line with the refund terms below, without charge.

For security reasons, any refund of your funds will be made back directly to where the original payment was taken.

Funds paid to your instructor must be used for driving lessons by you within six months of the date of your original payment. You acknowledge that after the expiry of this six month period, you will not be entitled to a refund of any funds not applied to driving lessons or to utilise these funds for booking further driving lessons. If, at any point during this six month period you determine that you do not wish to take any more of your prepaid driving lessons, you are entitled to a refund of the balance of your funds. To request a refund contact your instructor.

You can only pay for driving lessons via the methods your instructor has requested. You cannot pay for driving lessons via any other method and neither A2B nor your instructor accept any liability for monies for lessons paid for by any other method than those outlined by your instructor. We do not for example arrange driving lessons through any social media channel or auction site or any other website. Where a partner promotion offers discounted lessons, a promotion code will be provided to enable you to purchase the discounted lessons on our website or through our contact centre. If you are in any doubt about the validity of any offer you find, online or elsewhere, for driving lessons with a A2B instructor, please contact A2B for advice.

ORGANISING LESSONS

You and your instructor are responsible for agreeing such matters as the timing, location and duration of individual driving lessons.

You must notify your instructor of any matters existing at any time that may affect your ability or entitlement to have driving lessons, for example, but not limited to, any lack, or loss, of a valid driving licence.

Your instructor cannot guarantee that they will be available each time you choose to request a driving lesson. It is your responsibility to agree and confirm the timing of lessons with your instructor.

The price per hour for driving lessons may change from time to time, driving lessons purchased prior to such a change will be delivered at the price originally paid.

CANCELLATION POLICY

You must give at least 48 hours’ notice to your instructor if you wish to cancel or re-arrange a booked driving lesson. Failure to do so may result in your instructor charging you the full amount for that driving lesson.

Your instructor may need to cancel within the 48 hour period if they have fallen ill or have a good reason, for example, but not limited to, mechanical failure.

If a lesson is cancelled by your instructor the lesson will not be lost and a new lesson will be booked at your instructors earliest convenience.

TRANSFERRING PREPAID LESSONS

You cannot sell or transfer driving lessons which have been purchased in your name to any other person.

VOUCHERS – TERMS AND CONDITIONS

Driving lessons are only available to those who hold a driving licence valid in the UK.
Your instructor reserves the right to refuse to provide you with driving lessons or to cancel any driving lessons you have booked, if you fail to provide proof of an appropriate licence prior to your first driving lesson.
A2B does not guarantee that a specific instructor, vehicle, or driving lesson time will be available.
Always keep the voucher in a safe place as it cannot be re-issued if lost or damaged.
The voucher is valid until the date shown and must be redeemed by that date.
The voucher has no cash value.
The voucher is non-refundable.

INTRODUCTORY OFFER

An introductory offer is only available to new customers with A2B Driving School and only one introductory offer is allowed per customer.
A2B reserves the right to remove or amend any introductory offers at any time.
A2B reserves the right to reject a purchase of any introductory offer if it is deemed inappropriate for either the customer or the Driving Instructor.
Details of our current offers can be found on our website.

SHORT NOTICE TEST BOOKINGS

A short notice test is when there is two weeks or less from the date of the first planned driving lesson to the booked driving test date. Before making a booking or payment for a short notice test, please be aware of the following terms and conditions:

Booking of a Short Notice Test package consists of a minimum of 10 hours’ worth of instructor and tuition vehicle time if available.
During the first two hours you will be assessed by your instructor. If after the initial two hour assessment the instructor tells you that you are not ready for an attempt at your driving test, the instructor will not take you to that test.
If you need additional tuition prior to the test the instructor will explain this to you. You will need to be available for the time slots your instructor is available should you wish to take these driving lessons. If you cannot take the required hours prior to your test date, the instructor will not be able to take you for test.
You will need to pay for 10 hours of driving lessons prior to the first driving lesson commencing, which is not refundable if the instructor says you are not ready for test. The balance of your funds or hours can however be used for further driving lessons.
The Driving and Vehicle Standards Agency stipulate that you need to give three clear working days to cancel your driving test. You may / will lose your Driving and Vehicle Standards Agency test fee if the instructor says you are not ready for your test dependent on the gap between your first driving lesson and the driving test.
If you change your mind after you have made a short notice test booking and wish to cancel your booking prior to the first lesson, our standard cancellation and refund terms and conditions apply with a minimum of 48 hours’ notice required prior to the first driving lesson.
This offer cannot be taken in conjunction with any other offer.
The driving lesson price is at the standard rate for driving lessons.

USE OF PERSONAL DATA AND INFORMATION

Personal data, and/or information about you, that you provide to A2B Driving School and/or your instructor may be used to:

Identify you;
Help administer, and contact you about improved administration of, any accounts, services and products provided to you;
Trace debtors, recover debt, prevent and detect fraud, and to manage your accounts or insurance policies; and check your identity to prevent money laundering unless you give us other satisfactory proof of identity;
Carry out marketing analysis and customer profiling (including with transactional information) and create statistical and testing information;
Help identify accounts, services and/or products which we feel may be of interest to you. We may do this by automatic means using a scoring system, which uses the personal data and/or information you have provided, any information we hold about you, and information from third party agencies (including credit reference agencies);
Contact you in any way (including mail, email, phone, visit, text or multimedia messages) about products and services offered by us and selected partners.
Provide personal data and/or information that has been legitimately asked for by legal or regulatory bodies or where we are required to provide it as part of legal proceedings or prospective legal proceedings.
We may monitor and record communications with you (including phone conversations and emails) for quality assurance, legal, compliance and training purposes.
We may check your details with fraud prevention agencies. If you provide false or inaccurate personal data and/or information and we suspect fraud, we will record this and may provide this information to fraud prevention agencies and other relevant authorities including the police.